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Make sure WD Backup is allowed and not blocked by anti-virus software.ģ. Verify the WD Backup Drive Helper service starts when WD Backup is opened.Ģ. To fix this issue, you should check the following things:ġ. If not, WD Backup will not see the drive. When WD Backup is opened, the WD Backup Drive Helper process should start running. Local PC Security, Anti Virus, Malware protection or End Point Protection software may need to be configured to Allow WD Backup. “WD Backup not seeing my drive” may be caused by various reasons. Therefore, stop using the file during the backup.Ģ. WD Backup will not backup files that are locked by the Windows operating system, running software, programs or processes.

WD Backup will not backup files when the files are in use during the backup process. To rectify this issue, you can shorten the source folder path.ġ.

Long filename/folder paths too long: Folder paths may be too long and prevent files from being backed up.

Ensure the owner and system have permission to access the files. These permissions control the ability to view, modify, change, and delete files.

File permissions: Operating System has methods for assigning permissions and rights to folders and files.

Ensure the computer system is Virus and Malware free.

Infected computer: A computer infected with a Virus or Malware may prevent a file from being backed up.

This may be helpful to resolve issue regarding files not backed up due to fragmentation.

Fragmented disk: You can run a disk check and fix fragmented disk.

There are many issues may cause files not being backed up, including fragmented disk, infected computer, file permissions, long filename, folder path too long, etc. Next, I will walk you through these two situations and fix them one by one. How to fix WD Backup not working in Windows 10/8/7 Actually, this issue is mainly shown in two situations: “Files cannot be backed up” and “WD Backup does not see my drive”. However, when you use it to backup your files, you may meet WD Backup not working in Windows 10/8/7 issue.

It runs on-premise backups to a WD drive as primary storage and off-premise backups to a cloud as secondary storage. WD Backup is a backup application that can automatically protect your files, documents and photos for disaster recovery purpose. Anyone know how to fix it? Thank you!" Overview of WD Backup not working I’ve uninstalled all the software and reinstalled all software with the latest. The window closes and nothing is returned. ‘Check online for a solution and close the program’ does nothing. When I click on the icon, I get an error message ‘WD Backup has stopped working’. “I have a WD My Passport Ultra that is less than a year old.